Survey blog

2013 was very busy for us, at the same time it brought us a lot of changes and cool new features, including mobile surveys, online survey panel and professional features like SPSS / PSPP data export. Read more ...

New pack of changes (with number 8.8) is waiting for you at mysurveylab.com. This time we focused on survey reports improvements and making contacts module more robust. Read more ...

It is said, that you can't manage if you can't measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific "arms race" that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks - CSAT, NPS, CES. Read more ...

New MySurveyLab version (8.6) is ready. This time we have focused mostly on bug fixes and survey reports improvements. We also introduced some new features that may be very useful for you. Read more ...

Do you know what your clients and users talk about your company, products, or services? What do they like and what annoys them? Voice of the Customer can help you find answers to these questions. Read more ...