Survey blog

Do you know what your clients and users talk about your company, products, or services? What do they like and what annoys them? Voice of the Customer can help you find answers to these questions. Read more ...

Semantic scale, also known as semantic differential or Osgood scale (from the name of its creator - American psychologist Charles E. Osgood, 1916-1991) is commonly used for the evaluation of attitudes, products, or services. Read more ...

mysurveylab.com 8.5 online survey software is ready. This time changes are focused on survey design features, including survey question comments and control of number of selected answer choices. Read more ...

5 Why (5W) is an iterative question-asking technique used to explore cause-effect relationship underlying a particular problem. Technique has been originally developed by Sakichi Toyoda and used in Toyota Motor Corporation during the evolution of manufacturing methodologies. It gained big popularity and is used by such methodologies like Kaizen, Lean, Six Sigma. Read more ...

Have you ever thought how to measure customer satisfaction from your sales force activity? Thanks to MySurveyLab and salesMANAGO integration this task becomes really simple. You don't need any IT or technical knowledge to integrate both tools and what is important our solution will allow you to measure satisfaction precisely in a point when client finished contact with sales representative. Read more ...