With SurveyLab you can automatically create support tickets in Zendesk system, based on the survey responses. You just need a few steps to configure Zendesk and SurveyLab to work together.
Application :
API
Account settings
Create notification
Survey link
If you are using URL Link collector please remember to add /[email protected]/ parameter to the link.
Example
https://www.surveylab.com/pageTag/SurveyCampaign/cId/c696fd5f78161a1344038e5067d88b5cbaa2515490/[email protected]/
You can use the following variables to create a ticket in Zendesk.
Variable | Description |
---|---|
{surveyName} | Survey name. |
{firstName} | Respondent's name. |
{lastName} | Respondent's last name. |
{email} | Respondent's email. |
{reportLink} | Survey report link. |
{reportName} | Report name. |
Functionality is available in the Professional and Enterprise plan.