Automatic Zendesk ticket creation
With SurveyLab you can automatically create support tickets in Zendesk system, basing on the survey responses. You just need a few steps to configure Zendesk and SurveyLab to work together.
Zendesk
API
- Log into your Zendesk account and go to Admin section.
- Press API.
- Enable Token Access.
- Press Add API token button.
- Enter a label for API token eg. "SurveyLab" and press Save button.
- Copy your API token.
SurveyLab
Account settings
- Go to Account
Settings. - Go to Integrations.
- Enter Zendesk API token (copied from Zendesk).
- Enter your Zendesk user login.
- Enter Zendesk REST API URL (https://yourlogin.zendesk.com/api/v2/).
Create a metric
- Press
DESIGN button.
- Press Metrics button.
- Press + ADD METRIC button.
- Define a metric.
- Set action create Zendesk ticket.
You can use the following variables to create a ticket in Zendesk.
| Variable | Description |
|---|---|
| {surveyName} | Survey name. |
| {firstName} | Respondent name. |
| {secondName} | Respondent second name. |
| {email} | Respondent email. |
| {reportLink} | Survey report link. |
NOTE. Remember to set points for each answer choice in your survey, eg.:
- Fully agree (5)
- Agree (4)
- Neither agree nor disagree (3)
- Disagree (2)
- Fully disagree (1)
Functionality is available in the Professional and Enterprise plan.