With SurveyLab you can automatically create support tickets in Zendesk system, basing on the survey responses. You just need a few steps to configure Zendesk and SurveyLab to work together.
API
Account settings
Create a metric
You can use the following variables to create a ticket in Zendesk.
Variable | Description |
---|---|
{surveyName} | Survey name. |
{firstName} | Respondent name. |
{secondName} | Respondent second name. |
{email} | Respondent email. |
{reportLink} | Survey report link. |
NOTE. Remember to set points for each answer choice in your survey, eg.:
Functionality is available in Professional and Enterprise plan.