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FAQ

How to run survey in a kiosk mode?

SurveyLab can work in a kiosk mode. This way you can turn your tablet or smartphone into a terminal that will be used to collect feedback eg. to do customer satisfaction surveys at a point of sales or point of customer service.

Kiosk mode surveys will allow you to :

  • Measure customer satisfaction or NPS in the point of service.
  • Collect customer feedback directly at the point of sales or customer service.
  • Run a survey on mobile devices.

In order to start a survey in a kiosk mode :

  1. Create a survey collector and go to the collector settings.
  2. Set On survey end : Start new response.
  3. Go to Advanced settings.
  4. Turn on Multiple responses per respondent.
     

NOTE. We recommend to use additional MDM (Mobile Device Management) software on your mobile device that acts as a kiosk to manage it remotely.