Survey blog

Survey API and integration

New integration options for online surveys

SurveyLab version 8.11 is ready. In the new version of our online survey and questionnaire software, you will find improved API and new work automation features. Read more ...

PrestaShop integration

Integration with Prestashop

Are you managing an eShop? Do you need to get more insight into your customers' satisfaction from the purchase process and level of service? Read more ...

Semantic scale

Semantic scale and new branding options

New version (8.10) of SurveyLab online questionnaire tool is ready. This time we added new branding options and created new type of question. Read more ...

Smart mobile surveys

Smart mobile surveys

We have just released a new system version (8.9). This time new functionalities will allow you to create different versions of the same survey depending on the device type respondent is using (pc/laptop, tablet, smartphone) and this way adjust survey content to different media consumption habits. Read more ...

SurveyLab 2013

Thanks for great 2013!

2013 was very busy for us, at the same time it brought us a lot of changes and cool new features, including mobile surveys, online survey panel and professional features like SPSS / PSPP data export. Read more ...

Report export

Access to partially completed surveys

New pack of changes (with number 8.8) is waiting for you at MySurveyLab. This time we focused on survey report improvements and making the contacts module more robust. Read more ...



It is said, that you can't manage if you can't measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific "arms race" that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks - CSAT, NPS, CES. Read more ...

Survey software

We are improving our online survey software

New SurveyLab version (8.6) is ready. This time we have focused mostly on bug fixes and survey reports improvements. We also introduced some new features that may be very useful for you. Read more ...

Voice of the customer

Voice of the Customer

Do you know what your clients and users talk about your company, products, or services? What do they like and what annoys them? Voice of the Customer can help you find answers to these questions. Read more ...

Semantic scale

Semantic scale in online surveys

Semantic scale, also known as semantic differential or Osgood scale (from the name of its creator - American psychologist Charles E. Osgood, 1916-1991) is commonly used for the evaluation of attitudes, products, or services. Read more ...

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