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SurveyLab is a professional and easy-to-use tool that enables you to create online surveys, questionnaires, tests, and forms. No software to download or install, all you need is a web browser.
Customer satisfaction (CSAT)
Improve customer satisfaction. Measure and manage customer satisfaction for the offered services and products.
Customer Experience
Customer experience means all contact of your customers with the organization and brand. We can help you understand and plan the customer journey. Identify touchpoints, measure customer experience, and act in a real-time.
Net Promoter Score (NPS)
Voice of the Customer (VOC)
Successful companies listen to their customers. Listen to the voice of your customers and improve the customer experience. Understand your customers’ behavior, motivations, and needs.
Processes
Examine your company processes and make sure they are customer-centric. Comply with ISO 9001 or COPC standards.
Customer segmentation
Prepare customer segmentation. Adjust your communication and actions to different segments.
