Go to

Would you like to understand your clients’ motivations and needs? Check how SurveyLab can help you reduce churn, increase customer satisfaction, and gain a real competitive advantage. We have already helped thousands of companies around the world. Sign up FOR FREE and let us help to build your success.

SurveyLab is a professional and easy-to-use tool that enables you to create online surveys, questionnaires, tests, and forms. No software to download or install, all you need is a web browser.

Customer satisfaction (CSAT)

Improve customer satisfaction. Measure and manage customer satisfaction for the offered services and products.

Customer Experience

Customer experience means all contact of your customers with the organization and brand. We can help you understand and plan the customer journey. Identify touchpoints, measure customer experience, and act in a real-time.


Net Promoter Score (NPS)

Measure and improve the loyalty of your customers. Create a closed-loop process and react to your customers’ problems immediately as they appear.

+ Survey Example

Voice of the Customer (VOC)

Successful companies listen to their customers. Listen to the voice of your customers and improve the customer experience. Understand your customers’ behavior, motivations, and needs.


Examine your company processes and make sure they are customer-centric. Comply with ISO 9001 or COPC standards.

Customer segmentation

Prepare customer segmentation. Adjust your communication and actions to different segments.

Check how SurveyLab can help you

Powerful features

Complete research platform. Online surveys. Forms. Tests.

  • Multi-language online surveys.
  • Collect responses with Email, SMS, or QR code.
  • Automatic email / Slack notifications.
  • Survey dashboards.
  • NPS / NPS2 methodology support.
  • Ability to set complex satisfaction metrics.
  • Responsive online surveys.
  • Closed-loop support and real-time reports..

Try SurveyLab for free.


Over 12 years of experience


Served online surveys & tests


Registered users


Verified availability

Try SurveyLab for free
Best survey tool with great features

14 days trial | view complete list of features