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Mailing account

This feature will allow you to send survey invitations from any email account. It will allow you to keep all functionalities of our mailing system (ability to track responses) while sending email invitations from your private or corporate email account.

In order to set your email account :

  1. Go to account [ ] Settings.
  2. Select Mailing account and go to BASIC CONFIGURATION.

Mailing account settings

  1. Enter an email address that will be used to send messages with survey invitations (Email (From)).
  2. Enter SMTP Host.
  3. Enter SMTP Port number (most common ports are 25 for connection without authentication, 465 for SSL secured connection, 587 for connection with authentication).
  4. Select Enabled, if your mail server requires Authorization.
  5. Enter SMTP User name.

SMTP Authorization

  1. Enter SMTP Password
  2. Press SAVE button.
  3. Check your mailbox and confirm your email.

EXAMPLE. SMTP configuration for Gmail.

You will receive an email with the confirmation link in your mailbox. If you can't find it please check your SPAM folder. The email is sent from your email address provided in the system. This way we are verifying that a send out will work.

NOTE. Most commonly used SMTP port numbers are : 25 (for connection without authentication), 587 (for connection with authentication), 465 (for SSL secured connection)

SMTP (Simple Mail Transfer Protocol) is an Internet standard for electronic mail (email) transmission across Internet Protocol (IP) networks.

If you are using GSuite or Gmail account you may need to whitelist SurveyLab. Please read this article for more information about SMTP relay.

* This option is available in the Advanced, Professional, and Enterprise plan.