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Mailing account

This feature will allow you to send survey invitations from any email account. It will allow you to keep all functionalities of our mailing system (ability to track responses) while sending email invitations from your private or corporate email account.

In order to set your email account :

1. First, go to account [ ] Settings.
account settings
2. Then go to the Mailing account.
Mailing account

3. In BASIC CONFIGURATION enter an email address that will be used to send messages with survey invitations (From Address).
mailing settings from address
4. Enter SMTP Host.
Mailing settings-SMTP Host
5. Enter SMTP Port number (most common ports are 25 for connection without authentication, 465 for SSL secured connection, 587 for connection with authentication).
Mailing Settings-SMTP Port
6. Select Enabled, if your mail server requires Authorization.
Mailing Settings-Enable authorization
7. Enter SMTP User name.
Mailing settings-SMTP User
7. Enter SMTP Password
Mailing settings-SMTP password
8. Press SAVE button.
Mailing settings-SAVE button

Example. SMTP configuration for Gmail.

9. Check your mailbox and confirm your email.

You will receive an email with the confirmation link on your mailbox. If you can't find it please check your SPAM folder. The email is sent from your email address provided in the system. This way we are verifying that a send out will work.

NOTE. Most commonly used SMTP port numbers are : 25 (for connection without authentication), 587 (for connection with authentication), 465 (for SSL secured connection)

SMTP (Simple Mail Transfer Protocol) is an Internet standard for electronic mail (email) transmission across Internet Protocol (IP) networks.

If you are using GSuite or Gmail account you may need to whitelist SurveyLab. Please read this article for more information SMTP relay.

* This option is available in the Advanced, Professional, and Enterprise plan.