Help sections
- How can I create an account?
- How can I activate my account?
- How to create online test?
- How to conduct 360 feedback surveys?
- Can I create my survey in any language?
- Surveys in Hebrew and Arabic
- Available question types
- What web browsers are supported by SurveyLab?
- What features survey reports have?
- What branding options do I have?
- How much does SurveyLab cost?
- What is collector?
- What are the responses?
- What are partial survey responses?
- What is the number of views?
- What are the report copies?
- What is a referrer?
- What is a code page?
- Can I share the survey responses with other people?
- How can I set a question as required?
- Can I hide selected question in a survey?
- Collect responses with a web widget
- How to configure an online survey widget
- Email messages parameters
- Does SurveyLab provide a scoring mechanism?
- Can SurveyLab set a quota for screening parameters?
- What subscription plan am I using?
- I can't sign into the system
- I can't upload contacts into SurveyLab
- System says collection is not active. What does it mean?
- Is it possible to delete all contacts?
- The link says "the survey has finished"
- Where can I find information about average survey time?
- How can I change my email address?
- How can I retrieve a forgotten password?
- How can I change my password?
- How to change survey name?
- How to change survey invitation
- How to change survey question font size and color?
- How can I purchase a subscription?
- How can you manage cookies?
- Do you offer discounts for non-profit organizations?
- How to use the discount code?
- Available subscription plans
- What functionalities does Starter account have?
- What functionalities have Advanced account?
- What functionalities have Professional account?
- What functionalities have Enterprise account?
- How number of responses is counted?
- MS Excel data import
- Survey data import into SPSS
- Can I export data to MS Excel?
- Export file structure
- What is enhanced security (SSL support)?
- How to place a survey on a web page using an IFRAME?
- How to conduct online survey using CINT panel
- API token for Zendesk
- Automatic Zendesk ticket creation
- Integration with Zendesk
- Integration with SalesManago
- Integration with PrestaShop
- Integration with Salesforce
- Integration with Freshmail
- Integration with Mailchimp
- Integration with Livechat
- Integration with Sona Systems
- Integration with Shopify
- Automatic Slack entry creation
- ISO language codes
- Types of cookie files used by SurveyLab
- How can I add a file to a question?
- How can I create a "thank you" page?
- HIPAA and HDS Compliance
- Survey tokens
- How to customize mini-panel?
- How to run survey in a kiosk mode?
- How to show time and date on survey end
System says "collector is not active". What does it mean?
If you see this communicate it means that you need to activate your collector in order to start data collection.
To activate collector :
1. Press Enable button.
2. This button will change into Disable. Now you are able to collect responses.
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