Data collection
We will not use any information collected in your surveys, and we will make sure that all and any information stored on our servers (including data, emails, graphics, etc.) is safe and secure.
We do not collect your personal data unless you agree to share it with us. In each and every situation, we protect your personal details.
However, if you decide to make any changes to your account, we reserve the right to contact you regarding your account status.
Information usage
To better serve users’ needs, we reserve the right to perform statistical analysis of users’ activity.
To analyze user activity, we use IP addresses. The IP address is automatically assigned to every computer that connects to the Internet. We look at it as a kind of zip code. Thanks to IP addresses, we know from which country users connect to our servers. We gather IP addresses for System administration purposes only, and we analyze them only as aggregates.
Cookies
Cookies are small text files used by web browsers to identify recurring users. We use cookies to identify our users. By analyzing the behavior of the System users, we can improve our services – cookies allow us to deliver personalized information faster and better. Information is analyzed only as aggregates; we never track or evaluate information concerning a single user.
User can personally change cookie receiving and storage settings by changing web browser settings. This kind of change can result in a lack of access to selected System functionalities.
Types of cookies
Cookies set for the survey respondent
Strictly necessary & functional cookies – set by SurveyLab (first-party)
| Cookie name | Purpose | When set | Expiration | Provider | Type |
|---|---|---|---|---|---|
| _SLsid_app | Maintains the respondent’s session while completing the survey. | On the first request to any survey page (a session is started). Set on essentially every visit. | 14 days | SurveyLab | Strictly necessary First-party · persistent |
| CSLSM<survey-id> | Stores the response key so a partially completed survey can be resumed by the same respondent. | When the respondent opens the survey and a response is created. | 12 months | SurveyLab | Functional First-party · persistent |
| PA_TO_<survey-id> | Remembers that the correct survey password/token was entered, so it is not requested again. | Only on password- or token protected surveys, after the password/token is accepted. | 14 days | SurveyLab | Functional First-party · persistent |
| CA_TO_<survey-id> | Confirms the respondent passed the anti-bot (CAPTCHA) check, allowing them to proceed. | Only when CAPTCHA / anti-bot protection is enabled for the survey, after the check is passed. | 1 hour | SurveyLab | Strictly necessary (security) First-party · persistent |
| <widget-id>-<survey-id>-state | Remembers the embedded widget’s display state (open / minimised / closed / finished). | Only for surveys embedded as a website widget; on widget initialisation and as the respondent opens / minimises / closes it. | 12 months | SurveyLab | Functional First-party · persistent |
Analytics cookies (third-party) — conditional
| Cookie name | Purpose | When set | Expiration | Provider | Type |
|---|---|---|---|---|---|
| _ga | Google Analytics – distinguishes individual visitors to produce aggregate usage statistics. | Only if the Tag Manager container runs Google Analytics on the survey page. | 2 years | Analytics Third-party · persistent | |
| _ga<id> | Google Analytics 4 – persists session state for the analytics property. | As above (with the GA4 tag). | 2 years | Analytics Third-party · persistent | |
| _gid | Google Analytics – distinguishes individual visitors (short-term). | As above. | 24 hours | Analytics Third-party · persistent | |
| gat / _gat_gtag_<id> | Google Analytics – throttles the request rate. | As above. | 1 minute | Analytics Third-party · persistent |
Infrastructure / security cookies — Cloudflare CDN
| Cookie name | Purpose | When set | Expiration | Provider | Type |
|---|---|---|---|---|---|
| __cf_bm | Cloudflare bot management – distinguishes humans from automated traffic. | On page load, by Cloudflare, before the application – only if the domain is served via Cloudflare | 30 minutes | Cloudflare | Strictly necessary (security) Third-party · session |
| _cfuvid | Cloudflare – supports pervisitor rate-limiting rules. | On page load, by Cloudflare (as above). | Session | Cloudflare | Strictly necessary (security) Third-party · session |
| cf_clearance | Cloudflare – stores the result of a security / challenge check so it is not repeated. | Only if a Cloudflare security challenge is presented and passed. | Up to 1 year | Cloudflare | Strictly necessary (security) Third-party · persistent |
Google API Services
User can connect their Google account to SurveyLab to use features such as Google Drive integration or the automatic retrieval of reviews from Google Maps (Google Business Profile) and the Google Play Store.
The connection is established using Google OAuth. We request only the permissions necessary for the specific feature to function :
- viewing and analyzing reviews from Google Maps and the Google Play Store,
- sending automatic notifications about new reviews,
- publishing responses to collected reviews.
Access to Google services can be revoked at any time by :
- disconnecting the integration within the reputation module,
- revoking SurveyLab’s access to your Google account at https://myaccount.google.com/permissions,
- deleting your SurveyLab account.
Opting-out
User can remove own account and any personal information associated with it. Because of safety reasons, user data will remain in our backup systems for 60 days and will be permanently removed after that period.
Memberships in newsletters can be canceled or renewed at any time.
Data protection requirements
We work in accordance with the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Complaints
Users can complain to the Personal Data Protection Office if they claim their personal data has been processed with a law violation.
Contact information :
7 Points Ltd.
Al. KEN 36/112B
00-339 Warszawa
Contact to the Data Protection Officer at 7 Points Ltd.
email: [email protected]
General
We reserve the right to change this policy at any time by notifying users of the new privacy policy implementation.