In 2019, over 4.3 billion people used the Internet worldwide. It is over 1 billion people more than a year ago. Over 50% of Internet traffic was generated by mobile devices. Almost one in ten transactions for the purchase of goods or services in the US takes place online.
It was an important year also for us. It brought many changes. Many new functionalities have been added to the SurveyLab. Our software is used by customers in 40 different countries, on 6 continents. Below are the most important changes and functionalities that we have introduced last year. It was all possible thanks to you. Our customers. Thank you 🙂
Surveys available to visually impaired people
SurveyLab has become more friendly for blind and visually impaired people. We have implemented a solution that allows you to complete surveys using a computer keyboard and we have added support for screen reader software.
* Source : WHO – Global data on visual impairment
We have introduced the first mechanism based on artificial intelligence (AI). Thanks to this, SurveyLab is able to estimate and prompt how much time the respondent will need to complete the survey. This is just the beginning. We are planning more changes in this area.
We have improved the functionalities related to the 360-degree feedback surveys. We've added new views showing both the perspective of assessed people and respondents. We've also changed the look of the 360 survey reports.
360 surveys give you the opportunity to look at the issue from different perspectives. They are especially popular in the area of HR, but also in sales and marketing. So wherever we want to meet and compare different points of view, e.g. manager, employee, colleague, customer.
New survey questions
Do you like the surveys that Uber or Booksy displays to its users after each completed transaction? With SurveyLab you will create similar surveys for your customers. We've added two new types of graphic questions – a star rating question and a yes / no question.
* Source : Uber Investor
We have provided over 20 different survey templates. Including ready-to-use templates for Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction (CSAT), employee satisfaction surveys, 360-degree feedback, forms, and tests. Thanks to this, your survey can be started literally in a few minutes.
Drag & drop
We have introduced a drag-and-drop mechanism to design surveys. We are constantly working to make SurveyLab both easy to use and rich in functionality. The implemented mechanism significantly reduces the time needed to script surveys and modify created forms.