On December 6th, we’ll be introducing a new product from SurveyLab’s parent company – online reputations. Online surveys aren’t enough to stay connected with your customers and employees, so we’ve created a completely new module. Reputations automatically collects reviews from channels like Google Maps, the Google Play Store, and the Apple Store.
- Online reputations
- Dashboards
- Notifications
Online reputations
A brand new module allows you to track online activity and automatically aggregate reviews from various sources – Google Maps, the Google Play Store, the Apple Store, and soon, many other services.
Whether you manage a single location or 1000, SurveyLab saves you time, provides convenience, and improves your company’s online visibility.
According to research, 81 – 96% of consumers read online reviews before using a local business, 34% doing so daily, and 73% at least once a week. Online reviews play a key role in consumer decision-making and are often considered as valuable as personal recommendations.
Functionality available for the Professional and Enterprise plan.
Dashboards
Combine data collected through surveys and online reviews into a single report. Gather all your customer knowledge in one place.
Functionality available for the Professional and Enterprise plan.
Notifications
Automatic notifications about new reviews or specific ratings via email, SMS, webhook, or push in SurveyLab. Stay in constant contact with your customers and react immediately to online events.
Functionality available for the Professional and Enterprise plan.