We are happy to introduce a new product from SurveyLab’s parent company – online reputations (40.2.3). Online surveys aren’t enough to stay connected with your customers and employees, so we’ve created a completely new module. Reputations automatically collects reviews from channels like Google Maps, the Google Play Store, and the Apple Store.
- Online reputations
- Dashboards
- Feedback management
- Trends
Online reputations
A brand-new module allows you to track online activity and automatically aggregate reviews from various sources – Google Maps, the Google Play Store, the Apple Store, and soon, many other services.
Whether you manage a single location or 1000, SurveyLab saves you time, provides convenience, and improves your company’s online visibility.
According to research, 81 – 96% of consumers read online reviews before using a local business, 34% doing so daily, and 73% at least once a week. Online reviews play a key role in consumer decision-making and are often considered as valuable as personal recommendations.
Functionality available for the Professional and Enterprise plan.
Dashboards
Combine data collected through surveys and online reviews into a single report. Gather all your customer knowledge in one place. Create a dedicated report for your peers or customers.
Functionality available for the Professional and Enterprise plan.
Feedback management
Answer directly from SurveyLab on your customer feedback. Use AI feature to write reponse (in one click) in a Professional, Apologetic, or Friendly tone.
Functionality available for the Professional and Enterprise plan.
Trends
Trend analysis. See how your company’s reputation is changing over time. Analyze changes in reputation and the number of reviews collected.
Functionality available for the Professional and Enterprise plan.