We are very happy to introduce SurveyLab and LiveChat integration. LiveChat is a popular tool for easy and convenient communication with your customers, users, as well as anyone visiting your website or e-shop. The guest can start communicating with you anytime by using a small widget (chat) placed on your site. This way, you can provide additional and very convenient sales or customer service channels.
For integration, we use the webhooks mechanism. Thanks to this you can trigger the survey using any event in LiveChat, eg closing the chat window by the customer or creating a service ticket by your consultant. All collected responses are saved directly in SurveyLab and available in real-time in the survey reports.
Thanks to integration with SurveyLab, the LiveChat application gains completely new possibilities. This way, you can easily conduct satisfaction / NPS / CES surveys after the conversation or collect additional feedback from your customers or guests on the website. It also means that by analyzing the results you will have at your disposal a whole set of tools such as filters, copies of reports, trends, cross-tabs, and the ability to export results to CSV, Excel, SPSS, PDF, and PowerPoint.
Especially for this occasion, we have prepared a unique promotion for our customers. By registering with the link below you will get 60 days for free and after the trial period a $ 10 discount for a good start. No obligations.
60 days for free, 10 USD discount as a gift for a good start
Functionality is available in the Professional and Enterprise plan.
LiveChat was founded in 2002 and operates in over 150 countries, with more than 23,000 customers using the app every day. LiveChat allows easy and convenient communication through a small widget placed on the website. LiveChat customers include both large and small companies, including such brands as Bosch, LG, Philips, Samsung, Orange, Stanford University or UCLA.