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Jakub Wierusz
22 Jan 2020

Survey reports printing

The next version (22.4.0) of SurveyLab is now available. This is the first system update this year. This time the changes include survey reports update, as well as various improvements and fixes.

Jakub Wierusz
25 Oct 2019

How to design and conduct NPS survey

NPS still remains one of the most popular methodologies for measuring customer satisfaction and loyalty. It is simple to use and easy in interpretation. Learn how to run an NPS survey with SurveyLab.

Jakub Wierusz
26 Jun 2019

15 key metrics for your business

If You Can’t Measure It, You Can’t Improve It (William Thomson, lord Kelvin). If you run a business, you should measure the effects of your actions. Check 15 key metrics for your business.

Jakub Wierusz
17 Jun 2019

20 new survey tempates

20 new survey templates, video tutorials, stars in NPS questions, a new form for creating collectors, and other small changes and improvements. We are introducing SurveyLab 21.5. Check what has changed for you.

Jakub Wierusz
17 Apr 2019

25 most popular customer experience questions

Your customers expect a perfect experience with your brand or company. This means that the customer experience at every touch point with your organization (offer, sale, delivery, service) must be at the highest level.

Jakub Wierusz
14 Jan 2018

LiveChat integration

We are very happy to introduce SurveyLab and LiveChat integration. LiveChat is a popular tool for easy and convenient communication with your customers, users, as well as anyone visiting your website or eshop.

Joanna H
01 Jul 2015

Why NPS fails… but is still worth it?

Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations.

Joanna H
06 May 2015

NPS and what’s next? Three questions you should ask yourself

So you’ve done the Net Promoter Score (NPS) everyone is talking about. You’ve got your score and know how many of your customers are Promoters or Detractors. Great! What’s next? You’re probably wondering what the number actually means and how to use it. Start by asking yourself these three questions.

Joanna H
16 Apr 2015

Things you should know about your NPS survey respondents

Net Promoter Score (NPS) is a popular customer loyalty measurement methodology. Recently, not without a cause, it’s become very popular among marketing and sales professionals. The methodology assumes that in order to conduct an effective study of customer loyalty it’s enough to ask just this one question :

Joanna H
01 Apr 2015

Satisfaction or loyalty – what to survey?

Do you know that customers satisfied with your service won’t necessarily return to you? The correlation between customer satisfaction and loyalty is not as straightforward as it may seem.

Joanna H
26 Jan 2015

Build successful marketing campaigns with online surveys

Questionnaires are one of the basic tools of marketing specialists. They’re comprehensive and, if skillfully constructed, they easily provide valuable data. DYI online surveys give users the freedom to conduct perfectly customized research on their own. Today we’re bringing you 5 ways to use online questionnaires that will help you build an effective marketing strategy.

Jakub Wierusz
05 Apr 2014

Semantic scale and new branding options

New version (8.10) of SurveyLab online questionnaire tool is ready. This time we added new branding options and created new type of question.

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