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Natalia Soszyńska
13 Sep 2021

Satisfaction guaranteed. Why is customer satisfaction surveys are so important?

The success of your business depends on many factors: number of orders, time of delivery, and competitiveness of the offer. However, what will build the base of loyal, returning customers is the experience you can give them. Pure emotions, the intangible value that you feed your customers. Take care of the level of customer satisfaction, and your company will be rich, recognizable, and trusted.

Arletta Pawlicka
22 Jun 2021

Employee surveys. Tools for the HR teams.

Most successful companies have a well-developed customer service system. As it turns out – the use of customer satisfaction management tools in relation to employees can also bring tangible results. Companies that decide to take this step achieve unprecedented success – they multiply profits, areas of ​​operation, and develop on many levels. Those that achieve above-average results have one more feature in common – they focus on the needs and experiences of employees.

Jakub Wierusz
31 Aug 2020

Online test and exams

Remote work and distance learning requires a new approach to communication and new skills development. It also requires a new approach to conducting exams and tests. Online tests are quickly replacing those carried out in a traditional way.

Jakub Wierusz
20 May 2020

How to increase your sales by 20% with Sales forms

It’s time to put the first step in online sales. You want to make it easier for your customers to place orders online, but you don’t want to invest in an e-commerce system. We have a solution for you. Thanks to SurveyLab online forms, you will quickly create an online order processing process and gain new customers.

Jakub Wierusz
25 Oct 2019

How to design and conduct NPS survey

NPS still remains one of the most popular methodologies for measuring customer satisfaction and loyalty. It is simple to use and easy in interpretation. Learn how to run an NPS survey with SurveyLab.

Jakub Wierusz
15 Jul 2019

5 ways to increase online sales

No matter what business you are in, sales is one of the most difficult tasks you will have to face, including the one you will run online. We have 5 proven ways to increase your sales and profits.

Jakub Wierusz
26 Jun 2019

15 key metrics for your business

If You Can’t Measure It, You Can’t Improve It (William Thomson, lord Kelvin). If you run a business, you should measure the effects of your actions. Check 15 key metrics for your business.

Jakub Wierusz
12 Jun 2019

15 questions for onboarding surveys

In a dynamically changing world, the study of the effectiveness of the onboarding process of new employees becomes a standard and even a must for every company. The adaptation process affects not only the satisfaction but also the productivity of the new employee.

Jakub Wierusz
30 May 2019

25 popular questions, to better understand your customers and market

Nowadays, marketing and sales are data driven. Almost every decision requires analysis and in-depth knowledge of the market, customers and competition. On the other hand, the flood of information can overwhelm. Below you will find 25 questions that will help you work better basing on the knowledge, build effective strategies, and make the right decisions.

Jakub Wierusz
09 May 2019

25 most popular employee engagement questions

The company’s success depends largely on the employees. A survey conducted by AON shows that the increase in employee engagement by 5 points translates into a 3% revenues increase.* AON Employee Engagement Report, 2018

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