CX | Customer experience

Understand your customers' needs and motivations.

SurveyLab is a professional and easy-to-use tool that enables you to create online surveys, questionnaires, tests, and forms. No software to download or install, all you need is a web browser.

Customer satisfaction (CSAT)	Customer Experience
Improve customer satisfaction. Measure and manage customer satisfaction for the offered services and products.	Customer experience means all contact of your customers with the organization and brand. We can help you understand and plan the customer journey. Identify touchpoints, measure customer experience, and act in real-time.
Net Promoter Score (NPS / NPS2)	Voice of the Customer (VOC)
Measure and improve the loyalty of your customers. Create a closed-loop process and react to your customers' problems immediately as they appear. + Survey Example	Successful companies listen to their customers. Listen to the voice of your customers and improve the customer experience. Understand your customers' behaviour, motivations, and needs.
Processes	Customer segmentation
Examine your company processes and make sure they are customer-centric. Comply with ISO 9001 or COPC standards.	Prepare customer segmentation. Adjust your communication and actions to different segments.

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