CX | Customer experience

Understand your customers' needs and motivations.

 

Would you like to understand your clients' motivations and needs? Check how SurveyLab can help you reduce churn, increase customer satisfaction and gain real competitive advantage. We already helped thousands of companies around the world. Sign up FOR FREE and let us help to build your success.

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SurveyLab is professional and easy to use tool that enables you to create online surveys, questionnaires, tests, and forms. No software to download or install, all you need is a web browser.

 
CSAT CEx
Customer satisfaction (CSAT) Customer Experience
Improve customer satisfaction. Measure and manage customer satisfaction for the offered services and products. Customer experience means all contact of your customers with the organization and brand. We can help you understand and plan the customer journey. Identify touchpoints, measure customer experience and act in real-time.
NPS VOC
Net Promoter Score (NPS / NPS2) Voice of the Customer (VOC)
Measure and improve the loyalty of your customers. Create a closed-loop process and react to your customers' problems immediately as they appear.

+ Survey Example
Successful companies listen to their customers. Listen to the voice of your customers and improve the customer experience. Understand your customers' behavior, motivations, and needs.
Process Segmentation
Processes Customer segmentation
Examine your company processes and make sure they are customer-centric. Comply with ISO 9001 or COPC standards. Prepare customer segmentation. Adjust your communication and actions to different segments.
 

Check how SurveyLab can help you

ONLINE SURVEY EXAMPLES



Survey example - NPS


Powerful features
Complete research platform. Online surveys. Forms. Tests.

+ Multi-language online surveys. + NPS / NPS2 methodology support.
+ Collect responses with Email, SMS, QR code. + Ability to set complex satisfaction metrics.
+ Automatic email / Slack notifications. + Responsive online surveys.
+ Survey dashboards. + Closed-loop support and real-time reports.
   
 
Try SurveyLab for free. Check the complete list of features.

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