Email / SMS invitations
SurveyLab allows you to send survey invitations directly from the system via emails or SMSes.
In order to set up and send survey invitations :
- Press + ADD COLLECTOR button to add a new collector.
- Select Email / SMS invitations collector type and press SAVE button.
- Go to Invitations tab and press EDIT button to edit the survey invitation message.
- Go to Respondents tab and press ADD CONTACTS button to add respondents.
- Import respondents from a file or add them manually.
- Press Start collecting responses button.
- Survey invitation will be sent immediately after collector activation.
Survey collector statuses
| Status | Description |
|---|---|
| Sent | Survey invitation has been sent. |
| Opened | Survey invitation has been received and opened by the respondent. In the report, you will see View status for this. |
| Closed | Survey has been completed. In the report, you will see Response status for this. |
| Opt-out | Respondent opted-out from further SurveyLab communication. |
| Error | Error status. Respondent didn't receive a survey invitation. |
NOTE. The collector must be Enabled, in order to collect survey responses.