This method allows you to send survey invitations directly from the system via Email or SMS. Each survey invitation has a unique token that allows you to track and identify responses.
In order to set up and send survey invitations :
Download contacts templates
Survey | Contacts template (Google docs) | ![]() |
Survey | Contacts template (Excel) | ![]() |
Survey collector statuses
Status | Description |
---|---|
Sent | Survey invitation has been sent. |
Opened | Survey invitation has been received and opened by the respondent. In the report, you will see View status for this. |
Closed | Survey has been completed. In the report, you will see the Response status for this. |
Quarantine | Respondent has been put on quarantine. Until quarantine is finished no additional invitations will be sent to the respondent. |
Opt-out | Respondent opted out of further SurveyLab communication. |
Hard bounce | Contact doesn't exist. |
Error | Error status. Respondent didn't receive a survey invitation. |
NOTE. The collector must be Enabled, in order to collect survey responses.
Resend survey invitation
To manually resend survey invitation :
NOTE. To prevent spam, we are blocking resend button for 24 h after it is used.