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FAQ

Email / SMS invitations

SurveyLab allows you to send survey invitations directly from the system via emails or SMSes.
Email / SMS
In order to set up and send survey invitations :

  1. Press + ADD COLLECTOR button to add a new collector.
    Add collector
  2. Select Email / SMS invitations collector type and press SAVE button.
  3. Go to the Invitations tab and press EDIT button to edit the survey invitation message.
  4. Go to the Respondents tab and press + ADD CONTACTS button to add respondents.
    Add contacts
  5. Select import method.
  6. Press Start collecting responses button.
  7. Survey invitation will be sent immediately after collector activation.

Survey collector statuses

Status Description
Sent Survey invitation has been sent.
Opened Survey invitation has been received and opened by the respondent. In the report, you will see View status for this. 
Closed Survey has been completed. In the report, you will see the Response status for this.
Quarantine Respondent has been put on quarantine. Until quarantine is not finished no additional invitations will be sent to the respondent.
Opt-out Respondent opted out of further SurveyLab communication.
Hard bounce Contact doesn't exist.
Error Error status. Respondent didn't receive a survey invitation.
 

NOTE. The collector must be Enabled, in order to collect survey responses.