This method allows you to send survey invitations directly from the system via Email or SMS. Each survey invitation has a unique token that allows you to track and identify responses.
In order to set up and send survey invitations :
Download contacts templates
|Survey | Contacts template (Google docs)||Download|
|Survey | Contacts template (Excel)||Download|
Survey collector statuses
|Sent||Survey invitation has been sent.|
|Opened||Survey invitation has been received and opened by the respondent. In the report, you will see View status for this.|
|Closed||Survey has been completed. In the report, you will see the Response status for this.|
|Quarantine||Respondent has been put on quarantine. Until quarantine is finished no additional invitations will be sent to the respondent.|
|Opt-out||Respondent opted out of further SurveyLab communication.|
|Hard bounce||Contact doesn't exist.|
|Error||Error status. Respondent didn't receive a survey invitation.|
NOTE. The collector must be Enabled, in order to collect survey responses.
Resend survey invitation
To manually resend survey invitation :
NOTE. To prevent spam, we are blocking resend button for 24 h after it is used.