How the number of responses is counted?

We count only saved responses. It means that if you send a survey and your respondent will never open it, it won’t be deducted from your response limit.

Our rules are simple :

1. One started or completed survey is one response. No matter how many questions you have in a survey.
2. Only started or completed surveys are deducted from your response limit.

NOTE. If you exceed your response limit, you can always buy additional responses or upgrade to a higher plan. To buy additional responses or upgrade your plan, press UPGRADE button.