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How to conduct 360 feedback surveys?

This is step by step manual for 360 surveys creation and management in SurveyLab.

1. Create survey. 

Create survey and add points for the answer choices. System will need this information for data agregation and metrics calculation. 

2. Create collector 

Select 360 feedback collector. 

3. Create a file with contacts

360-degree research starts with creating a .CSV, .XLSX (Excel) or .ODS (OpenOffice) file with contacts, for example in Excel.

360 Survey | Contacts template (Google docs) Download
360 Survey | Contacts template (Excel) Download

The file has to contain an "email" column with unique emails for every contact.
creating CSV file with contacts

Explanation of matrix

Example: will be evaluated by 5 people. The survey will be sent to the client, subordinate, two coworkers and himself.

creating a CSV file with con tacts1

NOTE. Emails in the fields coworker, manager and subordinate can be separated by commas or enters. 

A table can be modified depending on your needs. The column order is optional. In order for the data to be imported correctly, you must enter the column names exactly as in the example.

4. Create a collector

To create a new collector go to "Collect responses" page and press the +ADD COLLECTOR button/ Then choose option 360 feedback at the collector settings.

5. Import the Excel file with contacts

To import the Excel file with contacts :

  1. Press Contacts button.
  2. Press ADD CONTACTS button.
  3. Then press Import and choose the right file.
  4. After that, press Preview button to check if all the contacts have been imported correctly. If there are any errors with coding, change the method of coding and press IMPORT.

4. Verify and activate collector

To verify the correctness of previous steps, check if the number of contacts is the same as the number of planned survey dispatches.
contacts list
If everything is correct, press Start collect responses to activate the collector and send survey invitation.

6. Piping

Piping (or data inserting), enables dynamic changes of the survey based on the given answers or data assigned to the contact. When creating piping for 360-degree surveys write {relatedCustom1} instead of {custom1}. This way system will know that it needs to insert data from a contact that is being assessed.

Standard survey 360-degree survey
{firstName} {relatedFirstName}
{secondName} {relatedSecondName}
{email} {relatedEmail}
{phone} {relatedPhone}
{custom1} {relatedCustom1}
{custom2} {relatedCustom2}
{custom3} {relatedCustom3}
... ...
{custom8} {relatedCustom8}

question with piping in 360-degree survey

7. Logic

To create logic according to Relations, for example, to hide block "B4 Service" for contacts group "Clients":

1. Add logic Hide block, choose B4Service.

2. Press button + ADD EXPRESSION, and then CONTACT.
making logic for 360-degree survey
3. Choose Relation from the first list and Client from the second.
making logic for 360-degree survey1

NOTE. If you started data collection don't remove your contacts from the collector. This action will deactivate all links send in the survey invitations to your respondents.

* Option is available in the Professional and Enterprise plan.