Email / SMS invitations

This method allows you to send survey invitations directly from the system via Email or SMS. Each survey invitation has a unique token that allows you to track and identify responses.

To set up and send survey invitations :

Press + ADD COLLECTOR button to add a new collector.
Select Email / SMS invitations collector type and press SAVE button.
Go to the Invitations tab and press EDIT button to edit the survey invitation message.
Add survey reminders and activate them.
Go to the Respondents tab and press + ADD CONTACTS button to add respondents.
Select import method.
Press Collecting responses / “> Collector inactive button.
Survey invitations will be sent according to the Invitations settings.

Download contacts templates

Survey \| Contacts template (Google Docs)	Download
Survey \| Contacts template (Excel)	Download

Survey collector statuses

Status	Description
Sent	Survey invitation has been sent.
Opened	Survey invitation has been received and opened by the respondent. In the report, you will see View status for this.
Closed	Survey has been completed. In the report, you will see the Response status for this.
Quarantine	Respondent has been put on quarantine. Until quarantine is finished no additional invitations will be sent to the respondent.
Opt-out	Respondent opted out of further SurveyLab communication.
Hard bounce	Contact doesn’t exist.
Error	Error status. Respondent didn’t receive a survey invitation.

NOTE. The collector must be Enabled, in order to collect survey responses.

Resend survey invitation

To manually resend survey invitation :

Go to Respondents tab.
Press Resend survey button.

NOTE. To prevent spam, we are blocking the Resend button for 24 h after it is used.