Survey link is not working
I have sent a survey invitation, but the link doesn’t work.
If you have encountered this type of problem then :
- Make sure that the collector is active.
To activate the link press COLLECT RESPONSES | ENABLE - Make sure you have copied the link from the collector (not from the URL browser bar).
- Make sure that the link is complete.
- Make sure you have proper Response Key settings. The most common setting is Automatic. If you have other settings selected you need to add crk parameter to the survey link.