Surveys show that satisfied customers will share their positive experiences with 3 – 5 people, unsatisfied will share their negative experiences with 8 – 10 people.
A relation between the company and the customer is one of the most important success factors of any business. A special role in this process is reserved for sales and customer care. To be more specific I would say to sales process organization, environment, sales representative personality, competency, skills, and many more elements. Mystery shopping provides information necessary to identify all those elements that need improvement.
SurveyLab is one of the most advanced survey tools supporting work of agencies that specialize in mystery shopping research. Our survey system supports :
- online questionnaires creator
- multi-device support, including iPad / Android tablets
- ability to take and save survey after auditor (mystery shopper) visit
- automatic survey completion time recording
- automatic notifications about new responses
- real-time survey reports
- share survey reports with your clients
Do you have questions or do you need a tailored solution – contact us.