The success of your business depends on many factors: number of orders, time of delivery, and competitiveness of the offer. However, what will build the base of loyal, returning customers is the experience you can give them. Pure emotions, the intangible value that you feed your customers. Take care of the level of customer satisfaction, and your company will be rich, recognizable, and trusted.
No matter what business you are in, sales is one of the most difficult tasks you will have to face, including the one you will run online. We have 5 proven ways to increase your sales and profits.
Your customers expect a perfect experience with your brand or company. This means that the customer experience at every touch point with your organization (offer, sale, delivery, service) must be at the highest level.
Are you the owner or manager of a restaurant, cafe, shop, or customer service point? Would you like to track customer satisfaction directly at the point of service or point of sale. Do you need to research the satisfaction of employees with the quality of meals and service in the company canteen or the quality of HR service point? Do you want to provide residents with the opportunity to easily evaluate the work of the City Hall? We got the right solution for you based on online surveys. All you need to do is to install a digital kiosk (e-kiosk) or use QR codes.
Have you ever wondered what makes every relationship work? Among numerous contributing factors, the one that should be emphasized is good communication skills. There is a reason why it is one of the most required elements during a job interview. Not only what you say, but also the way how you do it play here a pivotal role.
I’d recommend SurveyLab for the easy of system configuration and effective mechanism of communication with the group of users whose feedback was gathered during the testing period.
Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations.
SurveyLab 8.13 is now available along with the first set of updates this year. New features include CSI metrics and a bunch of useful changes.
Do you know that customers satisfied with your service won’t necessarily return to you? The correlation between customer satisfaction and loyalty is not as straightforward as it may seem.
Questionnaires are one of the basic tools of marketing specialists. They’re comprehensive and, if skillfully constructed, they easily provide valuable data. DYI online surveys give users the freedom to conduct perfectly customized research on their own. Today we’re bringing you 5 ways to use online questionnaires that will help you build an effective marketing strategy.
Surveys show that satisfied customers will share their positive experiences with 3 – 5 people, unsatisfied will share their negative experiences with 8 – 10 people.
Employee satisfaction tells us how much employees are satisfied with their work, salary and work environment. It is typically measured with satisfaction surveys that include questions about work environment, salary and benefits and availability of tools and resources.