Twitter is one of the fastest-growing online communities. More often it is used as a communication channel with clients, sales channel, and a customer support channel. It is also a great resource to learn about your customers (their opinions, preferences, expectations) and conduct online surveys.
- 340,000,000 Tweets per day
- 140,000,000+ active users *
SurveyLab provides easy Twitter surveys creation, including online satisfaction surveys and marketing research surveys.
- satisfaction surveys – many companies use Twitter as a sales channel. One of the good examples is Dell that created @DellOutlet channel for refurbished computers. Channel is followed by 1.5 million people and its revenues are counted in millions USD. Satisfaction surveys for sales and customer support are very important element of both processes. mysurveylab makes this task simple and easy to implement on a Twitter channel.
- marketing research (preferences, opinions, awareness, …) – Twitter is an active community of 140.000.000 users. There is a good chance that you will find your clients among Twitter users. mysurveylab can help you with quick opinion collection and conducting quick online survey.
* Data for June 2012