Access to partially completed surveys
New pack of changes (with number 8.8) is waiting for you at mysurveylab.com. This time we focused on survey reports improvements and making contacts module more robust. Read more ...
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CSAT, NPS or CES
It is said, that you can't manage if you can't measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific "arms race" that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks - CSAT, NPS, CES. Read more ...
We are improving our online survey software
New MySurveyLab version (8.6) is ready. This time we have focused mostly on bug fixes and survey reports improvements. We also introduced some new features that may be very useful for you. Read more ...
Voice of the Customer
Do you know what your clients and users talk about your company, products, or services? What do they like and what annoys them? Voice of the Customer can help you find answers to these questions. Read more ...
Semantic scale in online surveys
Semantic scale, also known as semantic differential or Osgood scale (from the name of its creator - American psychologist Charles E. Osgood, 1916-1991) is commonly used for the evaluation of attitudes, products, or services. Read more ...