Twitter is one of the fastest-growing online communities. More often, it is used as a communication channel with clients, sales channel, and a customer support channel. It is also a great resource to learn about your customers (their opinions, preferences, expectations) and conduct online surveys.
- 340,000,000 Tweets per day
- 140,000,000+ active users *
SurveyLab provides easy Twitter surveys creation, including online satisfaction surveys and marketing research surveys.
- Satisfaction surveys – many companies use Twitter as a sales channel. One of the good examples is Dell that created @DellOutlet channel for refurbished computers. Channel is followed by 1.5 million people, and its revenues are counted in millions of USD. Satisfaction surveys for sales and customer support are a very important element of both processes. mysurveylab makes this task simple and easy to implement on a Twitter channel.
- Marketing research (preferences, opinions, awareness, …) – Twitter is an active community of 140.000.000 users. There is a good chance that you will find your clients among Twitter users. mysurveylab can help you with quick opinion collection and conducting a quick online survey.
* Data for June 2012