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FAQ

Manage contacts

This is your address book. Contacts allow you to send survey invitations directly from SurveyLab and then track responses for each survey. In the Contacts module, you can group, add, delete or edit contacts.

ADD NEW CONTACT

  1. Click on + ADD CONTACT button.
    Add contact
  2. Select import method.
    Contact options
 

NOTE. Contact email is required.

DELETE CONTACT

  1. Select contacts you want to delete. You can select all or only specific contacts.
    Contacts toolbar
  2. Click on [D] DELETE button.
     

NOTE. Deleting a contact from the list will result in deleting the same contact also from all collectors to which it has been added. It may impact your data collection. 

 

Add contacts to the group - to add contacts to the group please select a tag from the tag list on the left menu and drag and drop it to the selected contact.

MANAGE CONTACT POLICY

This feature allows you to manage the contact frequency for your account. The system will automatically manage the contacts mailing frequency and will take care not to send too many email invitations to your contact list.

To manage contact policy :

  1. Press [Q] Quarantine button.
  2. Set allowed contacts frequency.

* Functionality is available in the Enterprise plan.