Collector types

Collector is a way to distribute your survey and collect responses. SurveyLab provides a true omnichannel experience and a range of survey distribution methods including email invitations, pop-up surveys, web, QR code, web widgets, or mobile app.

All available methods are grouped into six categories:

• URL Link
• Email / SMS invitation
• 360 feedback
• Widget
• Mobile app
• Buy responses

URL Link

Use it to collect data with emails, social media (Facebook, Twitter), www, IFRAME, popups, web widgets, or QR codes. 

• Link - We will provide you with a survey link (URL) that you can send using your email application, place it on your website or social service. You can also use a link to create an IFRAME survey on your website.
• Popup - We will provide you with java-script code that you need to put on your website. The code will start a popup survey.
• QR code - We will provide you with a QR code that you can put on your business cards, paper surveys, leaflets, stickers, or any other marketing materials.

1. Select a survey for which you want to start data collection and press  COLLECT RESPONSES button.
2. Select the collector or create a new one. To do it click + ADD COLLECTOR button.
3. Set up your collector and press  ENABLE button to activate the collector.
4. ​​​​​​Press  SHARE button and copy survey link.
    

Email / SMS invitations

Use it to collect responses by sending emails or SMSes directly from SurveyLab. This way you will be able to track response status and resend a survey to respondents that haven't opened it.

• Email - Send email invitations directly from SurveyLab.
• Email embedded (single question) - Send email embedded surveys directly from SurveyLab. The first question will be embedded in the email, then the respondent will be redirected to the online survey to complete it.
• SMS - Send SMS survey invitations directly from SurveyLab.

1. Select survey for which you want to start data collection and press Collect responses button.
2. Select a collector or create a new one.
3. Press  SHARE button to edit the message and add respondents.
4. Press  ENABLE button to activate the collector and send the survey.
5. Press Messages button to add survey invitation email.
6. Press Contacts button to define the list of respondents.

360 feedback

Use it to conduct 360-degree feedback surveys. Collect surveys via emails or SMSes directly from SurveyLab.

• Email - Send email invitations directly from SurveyLab.
• Email embedded (single question) - Send email embedded surveys directly from SurveyLab. The first question will be embedded in the email, then the respondent will be redirected to the online survey to complete it.
• SMS - Send SMS survey invitations directly from SurveyLab.

Widget

Use it to collect feedback directly on your website. Widget is a small object that can be triggered and can be displayed on your website.

• Widget - We will provide you with java-script code that you need to put on your website. The code will start the survey widget. Survey widget can be triggered by different events on the website eg. an attempt to leave the page.

Mobile app

Use it to collect responses via a dedicated mobile app. This way you can collect data offline. The system will automatically synchronize collected responses when you will regain the Internet connection.

• Mobile app - collect data offline with a mobile app (Android, iOS).

 The mobile app is available in the Professional and Enterprise plan.