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Notifications

Set email notifications for your surveys. You can set up instant notifications that will be sent on a certain event or periodic notifications sent in defined time intervals.

In order to set notification :

  1. Go to account [S] Settings tab.
  2. Select Notifications.
  3. Press + ADD NOTIFICATION button.
    Add notification
  4. Configure notification.
  5. Turn on notification.
  6. Press SAVE button.

Notification types :

  1. Instant after event. Send after certain event eg. new response collected.
  2. Periodic notification. Send periodically eg. once a month.
  3. Periodic notification (new response collected). Send periodically but only as new responses have been collected for the survey.

Triggers :

Trigger Description
New response New response was collected for a survey.
Responses limit (collector) Required number of responses collected.
Response status update Response status changed in the report.
Metric score (response) Metric score for response met a specific condition.
Metric score (survey) Metric score for a survey met a specific condition.

Actions :

Action Description
Push In app push message.
Email Email message.
Slack Slack message.
SMS SMS message. 
Webhook Webhook message.
Zendesk Zendesk message.

Go to the account settings and set up a time zone first, so your notifications are sent at the right time.

NOTE. You can set up multiple notifications for different surveys or important events on your account.

Smart tags

Smart tags allows you to include dynamic contend in the notification.

Tag Description
{reportLink} Report link.
{firstName} Name of the respondent.
{firstName} Surname of the respondent.
{email} Email of the respondent.
{phone} Phone of the respondent.
{custom1} Custom 1 of the respondent.
... ...
{custom8} Custom 8 of the respondent.
{iso3166} Two letters ISO country code.
 

NOTE. If you delete a survey, report or metric connected to the notification, a notification will be also removed from the list.

* Functionality is available in the Advanced, Professional and Enterprise plan.