Customer insight. Information about customer needs, ability to track "sales funnel", access contacts history, information about products / services customer is using, is one of the key elements that allow you to build a competitive advantage and improve sales efficiency.
Are you managing an eShop? Do you need to get more insight into your customers' satisfaction from the purchase process and level of service?
2013 was very busy for us, at the same time it brought us a lot of changes and cool new features, including mobile surveys, online survey panel and professional features like SPSS / PSPP data export.
5 Why (5W) is an iterative question-asking technique used to explore cause-effect relationship underlying a particular problem. Technique was originally developed by Sakichi Toyoda and used in Toyota Motor Corporation during the evolution of manufacturing methodologies. It gained big popularity and is used by such methodologies like Kaizen, Lean, Six Sigma.
Have you ever thought how to measure customer satisfaction from your sales force activity? Thanks to SurveyLab and salesMANAGO integration this task becomes really simple. You don’t need any IT or technical knowledge to integrate both tools and what is important our solution will allow you to measure satisfaction precisely in a point when client finished contact with sales representative.
360 feedback traditionally used for potential evaluation of managers gains more interest as a tool for employee evaluation, training needs evaluation and feedback collection where it is important to look at a given problem from different perspectives, eg. company, customer, manager, employee, partner (distributor, vendor, …).
Do you know that SurveyLab can send automatic notifications about new survey responses by email.
Do you need to ask young mothers (e.g. 20 – 35 years) for their opinion? Do you want to verify expectations of IT managers in the middle-east area? Do you wonder if your product will be well received in the US market?
Social media creates new possibilities in survey projects promotion and communication. In this article, we will try describe how to use social media like Facebook, Twitter, or Linkedin in online questionnaires promotion.
Do you manage a restaurant, cafe, travel agency, hostel, or hotel? Would you like to measure satisfaction of your customers or collect feedback directly in the place where you deliver your services? We know how to help you.
Are you introducing a new product on the market? Work on client segmentation? Or maybe you plan important changes for existing products? In all those tasks online survey research can be more than helpful.
So you are starting work on your first online survey and you wonder how to begin. In the article below you will find a 7-step approach that will show you step-by-step how to conduct your survey on the Internet.