Integration with Livechat
SurveyLab provides integration via webhooks. Thanks to this functionality you can trigger a survey with any event (e.g. conversation finished on a chat) in the other system.
Integration with LiveChat using webhooks.
SurveyLab
- Log in to SurveyLab
- Select survey and copy survey link, that you want to trigger using LiveChat webhook.
LiveChat
- Log into LiveChat and go to Settings.
- In the section Manage apps select Webhooks.
- Press ADD A WEBHOOK button.
- Select Event and Data type.
- In the field Target URL paste survey link copied from SurveyLab.
- On the link end add add parameters source=livechat and action=addContactToCollector
Example
https://www.surveylab.com/api.php?apiToken=312bce351442&cId=76356e7bffed823fe2b5608d5a864325f2e09738a&source=livechat&action=addContactToCollector
Available actions
| Action | Description |
|---|---|
| addContactToCollector | Add contact to the collector |
| turnOnCollector | Turn on collector |
| turnOffCollector | Turn off collector |
NOTE. Webhook is an instant notification about a certain event e.g. chat closed or ticket closed. This kind of notification can be transferred with HTTP / HTTPS protocol.
Functionality is available in the Professional and Enterprise plans.