Metrics allow you to perform automatic calculations that are based on survey questions and collected responses. You can also use them to set automatic actions eg. send an email or trigger a webhook.
You can use metrics to :
In order to add a new metric :
Questions
Metrics
How points and percentages work :
Type | Formula | Example | Description |
---|---|---|---|
Points | ∑ (Q1 + Q2 + ... + Qn) | 1 + 0 + 1 + 1 + 0 = 3 | The system will automatically sum up the number of points achieved by the respondent. |
Points average |
(Q1+Q2+...+Qn)
∑ ------------------------
max (Q1+Q2+...+Qn)
|
1 + 0 + 1 + 1 + 0 / 1 + 1 + 1 + 1 + 1 = 0.6 |
The system will automatically sum up the number of points achieved by the respondent and divide it by the maximum number of points that can be achieved. |
Percentage | (Q1+Q2+ ...+Qn) ∑ ------------------------ x100% max (Q1+Q2+ ...+Qn) |
(1 + 0 + 1 + 1 + 0 /
1 + 1 + 1 + 1 + 1 ) * 100% = 60%
|
The system will automatically sum up the number of points achieved by the respondent and divide it by the maximum number of points that can be achieved and present it as a percentage. |
NPS | %Detractors - %Promotors | 60% - 40% = 20 | The system will automatically calculate the NPS score. Works only with NPS questions. |
Negative values are not used to calculate the maximum score. In the summary report, all types are presented as averages from all collected answers.
Metrics are processed in real-time, just like your survey and reports.
Notifications / Actions
You can set different actions for your metric. Actions can be executed if a certain condition is met eg. if the metric value will be lower or higher than a defined number of points. To set the action for the metric go to the Notifications settings.
Available notification types.
Metrics work for the following question types :
NOTE. Metrics are based on points for answer choices. To use this functionality you need to add points for each answer choice.
Functionality is available in the Advanced, Professional and Enterprise plan.