Metrics allow you to perform automatic calculations that are based on survey questions and collected responses. You can also use them to set automatic actions eg. send an email or trigger a webhook.
You can use metrics to :
In order to add a new metric :
How points and percentages work:
Type | Formula | Description |
---|---|---|
Points | ∑ (Q1 + Q2 + ... + Qn) | The system will automatically sum up number of points achieved by the respondent. |
Points average | ∑ (Q1 + Q2 + ... + Qn) / max (Q1 + Q2 + ... + Qn) | The system will automatically sum up number of points achieved by the respondent and divide it by a maximum number of points that can be achieved. |
Percentage | ∑ (Q1 + Q2 + ... + Qn) / max (Q1 + Q2 + ... + Qn) * 100% | The system will automatically sum up number of points achieved by the respondent and divide it by a maximum number of points that can be achieved and present it as a percentage. |
NPS | %Detractors - %Promotors | The system will automatically calculate NPS score. Works only with NPS questions. |
Negative values are not used to calculate the maximum score.
Metrics are processed in real-time, just like your survey and reports.
You can set different actions for your metric. Actions will be executed if the metric value will be lower or higher then a defined number of points
Metrics work for :
NOTE. Metrics are based on points for answer choices. To use this functionality you need to add points for each answer choice.
Option available in Advanced, Professional and Enterprise plan.