Metrics

Metrics allow you to perform automatic calculations that are based on survey questions and collected responses. You can also use them to set automatic actions eg. send an email or trigger a webhook.

You can use metrics to :

• Create complex indicators like CSI (Customer Satisfaction Index) or CSAT (Customer Satisfaction Intex).
• Calculate the average or sum for the selected group of questions.
• Calculate NPS.
• Create online tests.

In order to add a new metric :

1. Add points for each question that will be used to calculate a metric.
2. Save changes in the question.
3. Press Metrics button.
   
4. Press + ADD METRIC button.
   
5. Enter a metric name and select data presentation format.
   
6. Add questions that will be used for calculation or press + ADD ALL QUESTIONS button.
   
7. Metric will be saved automatically.

How points and percentages work:

Negative values are not used to calculate the maximum score.

Metrics are processed in real-time, just like your survey and reports.

Actions

You can set different actions for your metric. Actions will be executed if the metric value will be lower or higher then a defined number of points

• send email (to a defined email address)
• create Slack entry
• create Zendesk ticket
• create Webhook

Metrics work for :

• Choice questions.
• Star rating questions.
• NPS.
• Matrix (excluding multiple choice matrix question - list).
• Numeric or slider.
   

Option available in Advanced, Professional and Enterprise plan.

• Survey reports
• How to create an online test?
• MS Excel data import (using csv file)
• SPSS data import (using csv file)