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The modern world of market research offers a wide ... 

Learn how to calculate Net Promoter Score. Get the formula, steps, examples, and tools to measure real customer loyalty the right way.

Discover how hypothetical questions in survey software spark engagement, reveal insights, and enhance problem-solving skills. Get tips now!

When it comes to statistical analysis and survey research, ... 

Primary research is a cornerstone of the research ... 

In today’s rapidly changing world, trust is ... 

Introduction to Gestalt in Report Design and Data ... 

If you’ve never considered all the poll questions ... 

What are double-barreled questions, when to avoid them, and when to use them? Read our guide!

We have prepared 10 tricks and tips that will help you build even better online surveys, questionnaires, forms and tests.

The success of your business depends on many factors: number of orders, time of delivery, and competitiveness of the offer. However, what will build the base of loyal, returning customers is the experience you can give them. Pure emotions, the intangible value that you feed your customers. Take care of the level of customer satisfaction, and your company will be rich, recognizable, and trusted.

Most successful companies have a well-developed customer service system. As it turns out – the use of customer satisfaction management tools in relation to employees can also bring tangible results. Companies that decide to take this step achieve unprecedented success – they multiply profits, areas of ​​operation, and develop on many levels. Those that achieve above-average results have one more feature in common – they focus on the needs and experiences of employees.