Survey blog

New features in SurveyLab - October 2021

We are happy to present new SurveyLab [v 28.0] features for the choice question (option OTHER), the new Zapier integration, and improved reports and survey results export functionality. Read more ...

Satisfaction guaranteed. Why is customer satisfaction surveys are so important?

The success of your business depends on many factors: number of orders, time of delivery, and competitiveness of the offer. However, what will build the base of loyal, returning customers is the experience you can give them. Pure emotions, the intangible value that you feed your customers. Take care of the level of customer satisfaction, and your company will be rich, recognizable, and trusted. Read more ...

New type of question. Meet the Open Matrix question

This time, we have prepared a new type of question for you (open matrix question) and introduced many improvements and useful functionalities, including expanded functionality of A/B tests and multi-language support. Meet SurveyLab 27.9.9. Read more ...

Improve your response rate with contact policy management

Learn how a contact management policy can help you with your daily tasks. Among many changes, you'll find a new contacts module, a new contact management policy tool and support for recurring surveys. Read more ...

Employee surveys. Tools for the HR teams.

Most successful companies have a well-developed customer service system. As it turns out - the use of customer satisfaction management tools in relation to employees can also bring tangible results. Companies that decide to take this step achieve unprecedented success - they multiply profits, areas of ​​operation, and develop on many levels. Those that achieve above-average results have one more feature in common – they focus on the needs and experiences of employees. Read more ...

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