This year was exceptionally rich in terms of changes in our system. Work has progressed in many areas: from new functionalities and improvements in the user interface to server infrastructure and security issues. As there were too many changes, we decided to present the ones that are the most important for our clients.
SurveyLab was recognized by Capterra (a Gartner company) as one of the best survey software on the market. With over 250 survey software providers listed on Capterra we have ranked on 14th place, which is a big achievement.
Track your research projects’ status and main metrics (NPS, CSAT, CES). We are happy to announce new SurveyLab with survey statistics, trends, new data export format, and many small corrections and improvements.
We are very excited to announce a brand new SurveyLab (13.4). This is the biggest system release so far, with a redesigned user interface, improved performance, and brand new features.
2016 has been very challenging for us. We have introduced over 20 big changes and new functionalities to our online survey software, including update of the survey design, data collection, data analysis and integration.
Are you looking for a SurveyMonkey alternative? You are in the right place. We have all you need and more. Since 2009 we have been helping companies, organizations, and individuals to measure customer satisfaction, NPS, conduct market research, and improve their organizations.
Endless emails, group discussions, cross-departmental consultations, weekly roundups, newsletter or intranet are just a few of many channels of internal communication between your employees. They are all designed to improve the information flow, however, the multitude of possibilities sometimes makes people forget about their main purpose – facilitating effective business ideas.
I’d recommend SurveyLab for the easy of system configuration and effective mechanism of communication with the group of users whose feedback was gathered during the testing period.
Some of you may be wondering how intercept surveys can help grow your business. Get inspired by the ideas below. Research will help you reach meaningful information for optimizing your website and offer.
You want to implement intercept surveys and get feedback from people visiting your website, but feel concerned about their reaction to pop-up survey invites? How to prevent them from treating your invites like unwanted adds and closing the window without even reading? Read this article to learn how to design effective intercept surveys that don’t annoy your users.
Website intercept surveys in form of widgets, pop-up windows, and questionnaires for website visitors come back! They’re one of the best ways to get insight from your website viewers and collect Voice of the Customer. You may find it hard to believe if you still remember the old and ugly, intrusive pop-ups that made it impossible to navigate through a website. However, the range of possibilities available now for gathering data from your website viewers is far more diverse and user-friendly and their benefits are numerous. Find out why they’re a great idea!
Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations.